Important Ordering Information

Order Online or by Phone!

Two Choices: Secure Shopping Cart or Friendly, Expert, Personal Service
Most people these days like to just place their order online, and don't want to bother with talking to sales people. Others prefer to call and make sure the website has "real" people behind it. So, either:

Complete your order through our interactive, real-time shopping cart, or
Fill in our online order form, or
Give us a call at 866-586-3379

However you choose to order is OK with us!

4 Steps Before Placing an Order

Choose the item(s) you wish to buy. Write down their item numbers and descriptions, and any color option for the item.
If your item(s) require any fabrics or vinyl straps, choose the fabric/strap number(s) and name(s) and write it/them down.
Write down any other options you may need for your item(s).

Once you have selected your preferred furniture design and the type and number of pieces, your preferred fabric/strap choices and accessories you require, please either:

Simply click the "BUY NOW" button to add the first item to the cart, then repeat for more items, or
Call us!

Our friendly, experienced staff will be happy to answer all your questions, help you select the right type and color of fabrics for your outdoor cushions, estimate shipping costs and arrange for your payment.

Important Shipping and Delivery Information

Delivery Lead-time

Even though our "standard" delivery time is stated as 2 to 3 weeks, delivery times may vary. Some aspects of your order that may affect delivery times are:

The size of your order
Seasonality (During late Spring and Summer months, manufacturing lead time can be as long as 4-5 weeks). Please check with us before ordering.
The volume of orders placed before yours and their production status
The difficulty of your order (some items are much more complex to make than others)
Fabric availability
Your delivery address

Receiving Your Delivery

We use several carriers to ship our orders so that we can get your items to you as quickly as possible and at the best price. Some orders will be delivered by UPS or FedEx in small vans, and others may be delivered in very large trucks.

UPS will leave your order even if you are not there to receive it. If you are not home when a large truck delivery is being made, most carriers will not leave the items, but will leave you a notice to call them to make arrangements for a suitable delivery time. Other carriers will call you before delivery is made to arrange a suitable delivery time.

*** EXTREMELY IMPORTANT ***

CHECK YOUR PACKAGES CAREFULLY BEFORE SIGNING FOR THEM.

If you notice any damage to the boxes or any open boxes, you MUST make sure the driver makes a note of the damage on the Bill of Lading (WAYBILL) before you sign. This way if you find any damage to the contents, you (and we) will be protected and can claim for the damage from the freight company. Damaged boxes/goods that are not reported at the time of delivery are not eligible for a claim--you will be disappointed and we can't help!

Make sure that you receive the correct number of boxes, as stated on the waybill. If any boxes are missing, again make sure this is noted on the waybill before you sign it. If you sign that you received 5 boxes, and you only received 4, it is almost impossible to recover the lost box--you will be disappointed and we can't help

ALL ITEMS ARE CAREFULLY INSPECTED BEFORE LEAVING OUR FACTORY. IF YOU FAIL TO NOTICE DAMAGE AND THE DRIVER DOESN'T MAKE A NOTE OF THE DAMAGE AT THE TIME OF DELIVERY, OR IF YOU FAIL TO NOTE ANY MISSING BOXES, NEITHER WE, OR THE MANUFACTURER OR THE TRUCKING COMPANY CAN BE HELD RESPONSIBLE OR LIABLE.

MOST ITEMS ARE MADE TO CUSTOMER SPECIFICATIONS
THEREFORE ALL ITEMS MADE-TO-ORDER ARE NON-RETURNABLE

Shipping Costs

As you can imagine, there is wide variation between our customers' order sizes. Because of this, it is extremely difficult to create a "formula" for pricing shipping costs. Our shopping cart does its best to be accurate, but sometimes anomilies occur. If you feel the shipping price is incorrect, please call us so we can calculate it manually for you.

We will obtain the shipping cost based upon the best possible rates available to us from multiple carriers. You will therefore know the total cost of your order before confirming it.

NOTE: ANY UNFORESEEN ADDITIONAL COSTS INCURRED DURING DELIVERY SUCH AS COMMUNITY GATE FEES OR GOVERNMENT FEES/DUTIES MUST BE PAID BY CUSTOMER. OUR FREIGHT QUOTES DO NOT INCLUDE SUCH FEES AND WE ARE NOT LIABLE FOR THEM.

The Pipefine Patio Furniture Team thanks you for your business!
We know that you'll enjoy your patio furniture for many years to come.
Please tell your friends & neighbors about us - we will pay referral fees to you.