Customer Service
Frequently Asked Questions - Click the questions to find
the answers!
Answers to Your Questions
Questions About Ordering
How do I place an order? Can I
order online?
To order any product, simply call or
email us. We don't use a shopping cart, as we prefer to offer
personal, one-on-one customer service.
Do you carry your items in
stock?
We do not carry any items in stock. We make or buy everything
to order.
How long does it take to receive my
order?
It depends on the item. Vinyl strap and
furniture covers often ship the next day after your order is
placed, while items that need to be made, like cushions and
umbrellas can take a couple of weeks. Please check with us
before ordering.
Can you rush my order?
We process every order as fast as possible. However, if you
have a special need, we may be able to expedite it for you -
please discuss this with us.
What are my payment
options?
We accept Visa, MasterCard, checks and cash. We can also accept
American Express cards if that's all you have.
Do you charge sales
tax?
Sales tax is payable only by Florida residents.
Do you have a minimum order
requirement?
Yes we do. Our minimum order is $25 (not including taxes or
shipping. Unfortunately this is necessary dur to the cost of
order processing .
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Questions About Shipping
What are your shipping
costs?
Shipping costs vary widely, due to variables
such as the weight and dimensions of your items, and the
distance to your address. We will quote you a shipping cost
before you order, based upon the best price we can obtain at
the time. Should we be able to ship your order for
significantly less, we will refund you the difference.
How long before my order
ships?
It depends on the item. Vinyl strap and furniture covers often
ship the next day after your order is placed, while items that
need to be made, like cushions and umbrellas can take a couple
of weeks. Please check with us before ordering.
What shipping methods do you
use?
That depends on the item. Most items ship via UPS (or other
courier). Larger items or those that are packed in multiple
packages are often able to be shipped at lower cost by common
carrier (trucking company). We always choose the least-cost
option for you.
What if my order is damaged upon
receipt?
Excellent, and very important question. We have a special page
to answer this question here. Please read
it!
What if I later find
damage?
Unfortunately, neither we nor the manufacturer nor the shipping
company will cover damage after you receive it and sign for it
as being received in good condition. Right or wrong, it is
assumed by all parties at that point that the damage may have
been caused after delivery. Please read the answer
above this one!
What is your return
policy?
Items which are made specifically to order
(such as cushions, slings, and pre-cut vinyl straps) are not
refundable. "Off the shelf" items like patio furniture covers
and rolls of vinyl strap may be returned within 7 days if they
are in the original packing and undamaged. You must
contact us for a Return Authorization, and in some cases a
restocking fee may apply. Return shipping must be paid by
you.
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General Questions
Do you have a printed
catalog?
No, because things change too frequently. Our website is our
catalog and is kept right up to date.
How do I know you are a reputable
business?
Our parent company has been in this
business since 1968. We are members in good standing of the
Flagler County Chamber of Commerce and the Flagler Beach
Chamber of Commerce. You can read some of our customers'
comments here.
Do you have a retail store in my
area?
We do not have retails stores. Our websites are our only
stores.
I am a vendor. Are you interested
in selling my products?
Definitely! Email us from our contact page with details of your
products for consideration.
Do you have any employment
vacancies?
Sorry. When we have vacancies we seek them locally through a
recruiter.
Is my information safe with you?
What is your privacy policy?
Your information is absolutely safe with us. To summarize our
privacy policy, we will never
allow your personal information to leave here, unless required
to do so by law.
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Questions About Fabrics
What is the difference between the
grades of fabrics?
Fabrics are available in five Grades - A, B, C, D & E. The
basic grade [Grade A] is generally more course to the touch, a
more open weave, and is very popular for replacement cushions
because it dries quickly. However, because of the openness of
the weave, it is not recommended for umbrellas, as it will
allow too much sun and light to pass through. As you progress
through the grades from Grade B to Grade D, the fabrics
generally become more "luxurious" to the touch and have more
complex patterns and prints to choose from. As a result, prices
increase the higher the fabric grade.
Are your fabrics
waterproof?
Fabrics are not waterproof - they are water-resistant. This
means that they tend to shed water readily, but if left in rain
for a prolonged period of time the water will eventually
penetrate and soak the fabric. This is not detrimental to the
fabric, however. All our fabrics are specifically designed for
the outdoors.
How do I request fabric
samples?
Samples can be ordered right over the phone. Get up to 4 fabric
samples mailed to you for a fee of $25.00. This fee is deducted
from your invoice when you place your order for replacement
cushions, but is otherwise non-refundable.
How do I care for my outdoor
fabric?
Click here for fabric care
instructions.
Do you sell fabric by the
yard?
Yes, we sell any of our fabrics by the yard. They are generally
54" wide. You must buy in whole-yard increments.
Click here for fabric
yardage information and prices.
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Questions About Cushions
How do I measure my
cushions?
Instructions for measuring your existing
cushions are on our cushion
measuring page.
Are your cushions
waterproof?
Cushions are not waterproof - the
fabrics are water-resistant. This means that they tend to shed
water readily, but if left in rain for a prolonged period of
time the water will eventually penetrate and soak the fabric
and the cushion filling. This is not detrimental to the
cushion, however. All our fabrics and cushions are specifically
designed for the outdoors. Stand the cushion on its edge in a
sunny/breezy area for faster drying.
How should I care for my
cushions?
Click here for fabric care
instructions.
If I tell you what kind of
furniture I have can you tell me what cushions I
need?
Sorry - there are just too many possibilities
out there! The only way we can help you find your cushion sizes
is by measuring your cushions. You can do it yourself, or send
your cushions in to us.
Can you put new covers on my
existing cushions?
We do not recover cushions.
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Questions About Vinyl Straps
How do I know if my straps are
single or double wrapped?
If you cannot see the
rivet heads or the slots that the straps go into, it is
double-wrapped [wrapped around the frame 2 times on each
end].
How do I replace my
straps?
Instructions for measuring and installing straps are here:
Single
Wrap / Double
Wrap
My straps are not as wide as the
standard widths you carry. Where can I get the correct
width?
When you stretch the straps across the frame, they narrow
slightly, so if your straps measure around 1¾" you will need
the 2" straps; if yours are around 1¼" you will need the 1½"
straps.
How do I know what fasteners to
use?
Fasteners for straps are of two main types -
plastic rivets or aluminum clips. These are further sub-divided
into various shapes and sizes. You can see the main ones we
carry on the vinyl strap
page.
My frames have slots in them, and
the straps have tabs on the ends to fit in the slots. What do
you have for this?
We cannot get the "tabbed" straps any more. You can either cut
the straps yourself with a heavy pair of scissors, or use
"C-clips" as shown on our vinyl strap page. You clamp these on
each end of the strap and the other end goes into the slots in
your frame. This assumes your frame is tubular and
approximately 3/4" in diameter.
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